Do you have questions about PLAY Muskegon and how PLAY sessions work? We have answers! Browse our collection of frequently asked questions below. If you can find the answer to your question, please feel free to contact us.
General Information
PLAY Muskegon is an indoor imaginative play center featuring a tiny town with unique themed environments, including a miniature grocery store, construction zone, school, and more.
Our space is designed for children and their caregivers to explore creativity, build confidence, and develop crucial developmental skills through hands-on play.
Learn more about How It Works.
The children who get the most benefit out of PLAY Muskegon are aged 6 and under to walking age. There are activities and play prompts that cater to older children, too.
Yes, children must be supervised by their responsible adult at all times. We believe in collaborative play between children and their caregivers!
Our pricing options include:
- Standard Session: $10 booked online, $12 at the door
- Specialty Session: $15 if there is a special class
- Annual Memberships to get you discounts on all sessions and more! Learn more!
Tickets are non-refundable, but we do allow transfers if requested at least three days prior to your reservation.
Memberships are non-refundable.
PLAY Muskegon is a cashless venue. Please plan accordingly if you wish to make any purchases at our on-site café.
We accept major credit cards when booking online.
Sessions & Booking
We highly recommend booking your PLAY session ahead of time to ensure you are able to reserve your preferred time and are able to take advantage of our discounted rate for booking ahead online. That said, we do accept walk-ins on a first come, first served basis.
Please keep in mind that only 30 children per time slot are allowed.
Online bookings must be made at least an hour in advance of your desired play session.
You can book up to 1 month ahead to secure your preferred time slot.
For last-minute bookings, please email us directly to check availability.
Please plan to arrive approximately 5 minutes before your scheduled session starts. The doors will remain locked until this time to allow us to prepare our area for your visit.
In case of inclement weather, we will do our best to open the doors sooner, but please stay in the cafe side of the building until the PLAY session begins.
Our standard PLAY sessions last 90 minutes (80 minutes of play, 10 minutes of clean-up).
We offer multiple sessions throughout the day.
Guests must leave at the allotted end time to allow our staff time to clean and reset the PLAY area before our next guests arrive.
On occasion, we do offer extended PLAY sessions. These special sessions may or may not be offered at our standard rates, and may vary through-out the year.
Our winter hours are Tuesday-Saturday, 10am-5:30pm. We are closed on Bank Holidays. Visit our Plan Your Visit page for the latest hours an session times.
Health & Safety
We thoroughly clean and reset our play area between each session to ensure a healthy, welcoming environment for all guests.
If your child has been ill within 48 hours of your scheduled visit, please refrain from visiting. Contact us 24 hours in advance, and we’ll help you reschedule your session.
The PLAY area is a no-shoe zone, please remove your shoes before entering and please wear socks at all times. If there are medical shoes that need to be worn please contact us before your visit.
Food & Amenities
Yes, we have an in-house café serving specialty coffee and light snacks.
Please note we are a cashless venue.
Only food purchased on the premises may be consumed. We make exceptions for specific dietary requirements – please contact us prior to your visit to discuss.
Yes, we offer on-site parking available on a first-come, first-served basis.
Special Events & Parties
Yes! Learn more about our birthday party package.
Yes, you’re welcome to bring your own decorations and catering. However, please no face paint, confetti, or glitter. Our Party Attendants will be available to help with setup.
Yes, we offer special rates for field trips, mommy meet-ups, and other group activities. Please contact hello@playmuskegon.com to discuss group pricing.
Membership Options
Yes, we 0ffer a Yearly Membership – learn more.
Visit our yearly membership page to purchase a membership. Get a discount when buying one for multiple kids.
Memberships are tied to a specific child. When purchasing, you’ll fill out your child’s name and birthday.
Once paid for, we will manually process the order. Once that happens, we will create a unique code for your account. When the code is used at checkout, standard and early book sessions will be free. Please give us at least 48 hours to process your order.
Your unique code is tied to your account and cannot be used for other children.